Wilson, C.L., & Shipper, F., (1992). Boulder, CO: The Booth Company ( To order call 1-800-332-6684).
Task Cycle Management: A Competency-Based Course for Operating Managers begins by outlining the basic skills required to be an effective manager. It then describes in detail what each of the basic skills are. In the description, the nuances of the skills that separate the novice from the competent managers are identified. After the in-depth description of each skill, techniques which have been proven to be effective for building the required skills are presented. The techniques are based on the only one tried and true way to obtain competency at any skill. That way involves learning techniques, practicing those techniques, obtaining feedback, and repetition. Both examples and step-by-step instructions of the techniques are included. Each chapter also includes note pages so the material can become personalized.