Shipper, F., & Reilly, B., (1995, July 31 - August 3). National Conference on Federal Quality. Washington, D.C.
Abstract
The long-term pursuit of quality depends on the quality of leader, managerial and peer relationships in a workforce. Without the skills to develop such relationships, the pursuit of quality will be a frustrating and short-lived program. Use of 360 feedback to assist in the development of skills has now reached the fad stage. The pressure for quick implementation is immense. Based on experience and research, insights from employees, managers, and facilitators of 360 feedback programs are shared. The purpose of this paper is to help others develop successful 360 feedback processes.